Customers choose Litéra because our products help them more effectively manage the
content lifecycle of their documents, but they stay with Litéra because customer
service is more than another corporate department – it defines the way we practice
business. The way our customers are treated matters greatly to us; we believe that
care and compassion should drive every interaction, from incoming calls with a receptionist
to detailed meetings with developers and product managers. This philosophy is demonstrated
below through our current client relationships.
"Change can be difficult. This is an understatement when the change impacts the
workflow and work product of over 2,500 attorneys in 27 locations. Needless to say,
switching to a new document comparison software from a new vendor was not a decision
that Freshfields Bruckhaus Deringer took lightly. Not only did we need to have accurate,
reliable, and easy to use software, but we also needed the product to be backed
up by an outstanding vendor that could provide prompt professional support every
step of the way.
Since signing with them and rolling out Change-Pro, Litéra now feels much more like
a partner than a vendor. Their responsiveness and consistent attention to their
clients' needs parallels closely with our own firm culture. I highly recommend this
product and this company to any firm looking to change the way they relate to their
software providers."
Simon Dandy
Assistant IT Manager (US)
Freshfields Bruckhaus Deringer
"At Akin Gump we always focus on building long-term relationships with our technology
partners. It is important to us that our partners are thought and innovation leaders
with verifiable records of delivering exceptional support. Litéra's Change-Pro solution
stood out in all of these key areas as the leading product backed by a superior
organization."
Lorey Hoffman
Chief Information Officer
Akin Gump
"Litéra's Change-Pro has become a vital component of our document management processes
because it compares critical documents in their entirety, we can better assure content
accuracy and reliability and reduce the risk of costly errors. We are very pleased
with Change-Pro's functionality and ease-of-use."
Steve Agnoli
Chief Information Officer
K&L Gates
"Litéra continues to deliver innovative solutions to key challenges we face when
it comes to document content management. Litéra LDF is a powerful solution to simplify
the time consuming process of making changes to PDF documents. Now we can make changes
to PDFs as easily as we can in a standard word processing application."
Sean Scott
Chief Information Officer
Womble Carlyle Sandridge and Rice, PLLC
"Today's business users are demanding feature-rich document management and collaboration
solutions. Change-Pro is a perfect complement to our SaaS On Demand platform that
will allow our mutual customers to collaborate, compare, store, manage and share
documents seamlessly around the globe."
Alvin Tedjamulia
Cheif Technology Officer
NetDocuments
"In the legal industry, secure information management is critical. Litéra's Change-Pro
document comparison solution, combined with our OCR technology, delivers the comprehensive
document management that law offices and corporate counsel professionals need with
the security they require to protect sensitive information and assure legal compliance."
"My firm's products are the legal documents that we produce using the Litéra Innova
applications. Innova 6.0 has added new features that will allow my users to be more
efficient and successful in the document production process."
Glynn Fluitt
Manager of Desktop Services
Cravath, Swaine & Moore LLP
"Litéra continues to deliver innovative solutions to common document lifecycle management
challenges. Litéra's cloud computing offering will give legal firms like ours the
flexibility to manage documents on premise or off premise, without adding additional
software, licenses, or integration headaches. With a click of a button, users will
have the ability to access critical documents no matter where they are to increase
productivity and infrastructure cost savings."
Sean Scott
Chief Information Officer
Womble Carlyle Sandridge and Rice, PLLC
"We have selected Innova to replace our existing solution because it demonstrates
speed and ease of use that will further enhance the productivity of our users. We
are pleased with Innova's robust feature set and look forward to the implementation."
Kirk Scruggs
Chief Information Officer
Bracewell & Giuliani
"Law firm IT organizations are challenged with an increasing number of application
plug-ins they must manage that tend to have interoperability issues and impact email
performance. We are pleased that BDS operates seamlessly with Metadact,
providing law firms with advanced protection of confidential documents without changing
sender behavior."
Charlie Magliato
Legal Practice Manager
Biscom
"The firm was looking for a comparison and data cleansing product that would help
move us forward from our old solution. We looked for a company that lives by the
high standards that we value. Our focus was on reliability, ease of use and support,
but in addition also on ethics in relationships and leadership in innovation. Our
due diligence showed that Litéra has set a new standard in all of these areas."
Simon Kosminsky
IT director
SJ Berwin
"Third party add-ins have been a source of significant frustration to IT departments.
Litéra Launchpad is both an innovative and practical product. It eliminates integration
headaches and allows me to upgrade Microsoft Office or Windows OS to the next version
at any time. With Launchpad, there are no add-ins or plug-ins to manage, no integration
costs and no performance degradation. It' s the best document lifecycle management
solution we have seen in years."
Sean Scott
Chief Information Officer
Womble Carlyle Sandridge and Rice, PLLC
"Our philosophy is to carefully choose a few primary technology partners who combine
highly-functional products with world-class service, and do so in a cost-effective
manner. Litéra has developed the most comprehensive document lifecycle software
solutions that are essential tools for our lawyers. These innovative, user friendly
replacements to our current products are vital to providing quality legal work at
the highest value for our clients - without adding additional support or integration
issues for our IT staff."
Rich McClain
Director of IT
Hunton & Williams LLP