• Transact Login
  • Litigate Login
  • Store Account
  • Customer Center
  • Support
logo
  • Solutions
    • Drafting
      • Litera Desktop
        An integrated experience with everything a lawyer needs to draft documents
      • Create
        Generate new documents and reduce manual entry
      • Check
        Analyze, proofread, and repair documents
      • Collaborate
        Compare complex documents and protect against metadata exposure
      • Publish
        Simplify your most complex PDF workflows and create text searchable PDFs
    • Workflow
      • Transaction Management
        A secure, collaborative deal management platform
      • Due Diligence
        AI/ML based solution to highlight and extract provisions automatically
      • Litigation
        A litigation management platform to connect all elements of your case
    • Firm Intelligence
      • Foundation Firm Intelligence
        Win more business and exceed client expectations
      • Pricing and Scoping
        Improve firmwide profitability and offer increased client transparency
      • Digital Marketing
        Manage and nurture your business relationships more effectively
      • Strategic Planning
        Connects your plans to everyday goals for outstanding results
      • Shipping and Invoice Management
        A single platform to manage a law firms shipping and invoice needs
      • Talent Management
        Streamline recruitment, CLE/continuing education management, performance reviews, and work allocation
      • Business Intelligence
        Retrieve, analyze, and visualize all financial data onto a highly configurable business intelligence dashboard
    • Governance
      • Governance and Collaboration
        Streamline collaboration through organized structures and access management
      • Business Continuity
        Ensure business continuity by always having access to data even during outage
      • Compliance
        Remain compliant with disposition policies by minimizing unnecessary data
      • Cloud Migration
        Kickstart your journey to the Cloud
      • Microsoft Teams Management
        Control data chaos and improve your Microsoft Teams security and governance
  • Customers
    • Who We Work With
    • Enterprise Law Firms
    • Small/Medium Law Firms
    • Corporate Solutions
    • Services
    • Case Studies
  • Company
    • Our Story
    • Management Team
    • Events
    • Partners
    • Press
    • Careers
    • Contact
  • Resources
    • Resource Library
    • The Changing Lawyer
    • LegalTech Matters Podcast
  • Login & Support
      • Transact Login
      • Litigate Login
      • Store Account
      • Customer Center
      • Support
Request a Demo Store

Important Updates to our Product Release, Version Support, and Obsolescence Policy

On Wed 29 Sep 2021

The service and support we deliver to our customers are important to us, and we're always looking to improve. In 2018, we set a quarterly product release schedule to help our customers plan for change and streamline testing. Now, we are announcing an updated Product Release, Version Support, and Obsolescence Policy, which can always be accessible at the Litera Customer Center.

What is the new policy? Customers must be running one of the four most recent quarterly releases of Litera products. As we combine certain products, such as Workshare Protect and Metadact, we will support the six most recent releases to provide even more time to plan and upgrade.

When does this policy take effect? To provide plenty of time to plan for updates, the new policy will take effect in September 2021. This aligns with the Q3 2021 product release, and in most cases, customers should be running Q4 2020 versions or later by that time.

Why was this policy implemented? Keeping software updated increases product security, improves performance and stability, and ensures compatibility with DMSs and operating systems. It is standard practice that ultimately reduces the overall level of maintenance, and IT support needed, providing the best experience for your users.

What happens if I don't update? We will not be able to offer technical support for the products on expired versions until they are updated to a supported version. Check the Supported Versions matrix for a detailed list.

What are the next steps? If you are a customer, talk to your Customer Success Manager so we can help you plan your updates. In the coming months, we will continue to remind you through emails, newsletters, and/or direct contact with our team. 

Posted in Product Updates

Related Articles

Litera Drafting Q4 Release Updates: Simplifying Admin and Enhancing Security Workflows

Blog

Litera Drafting Q4 Release Updates: Simplifying Admin and Enhancing Security Workflows

Product Update: Q1 Release Overview

Blog

Product Update: Q1 Release Overview

The Importance of Up-to-Date Software

Blog

The Importance of Up-to-Date Software

2020 Product Update: Q3 Release Overview

Blog

2020 Product Update: Q3 Release Overview

logo
US: +1 630 598 1100 UK: +44 (0)20 3890 2860
Vision
  • One Vendor
  • Integration
Solutions
  • Litera Desktop
  • Litera Create
  • Litera Check
  • Contract Companion
  • Litigation Companion
  • DocXtools
  • DocXtools Companion
  • Litera Review
  • Litera SecureShare
  • Metadact
  • Litera Compare
  • Litera Transact
  • Kira Systems
  • Litera Litigate
  • Foundation Firm Intelligence
  • Clocktimizer
  • Concep
  • Objective Manager
  • PS/Ship
  • Prosperoware
Customers
  • Who We Work With
  • Enterprise Law Firms
  • Small/Medium Law Firms
  • Corporate Solutions
  • Case Studies
  • Services
Company
  • Our Story
  • Management Team
  • Events
  • Partners
  • Press
  • Careers
  • Contact Us
Resources
  • Resource Library
  • Webinars
  • The Changing Lawyer
  • LegalTech Matters Podcasts
logo
US: +1 630 598 1100 UK: +44 (0)20 3890 2860
  • Licensing Terms
  • Privacy Notice & DPA
  • Preference Center
  • Contact Us
  • Modern Slavery Statement

© 2023 Litera Corp. All rights reserved.