Have you ever inadvertently sent a message to the wrong email address? Did you breathe a sigh of relief when you also forgot the (highly confidential) attachment? How about scrolling to the bottom of a long email thread only to find comments that really shouldn’t have been shared? Or replying to all as a Bcc.
Then you are a victim of the Email Oops! — a simple mistake that can carry huge consequences.
Email Oops! incidents accounted for 29.4 percent — the single biggest cause — of data breaches last year according to a recent Data Breach Investigations Report published by Verizon.
Of these “miscellaneous errors,” a staggering 30% involved sensitive information being sent to incorrect recipients.
The implications of the Email Oops! are largely magnified in law firms, where “bet-the-company” information about multiple clients must be accessed and shared every day. As John Ratnaswamy, Adjunt Professor of Legal Ethics at the Northwestern University School of Law, wrote in an American Bar Association publication on Ethics 20/20 and Confidentiality: “Hitting ‘Send’ on an email sometimes can be a bit daunting for a lawyer. Depending on the contents of the email and its attachments, the email might unintentionally disclose confidential client information or accidentally reveal it to the wrong person.”
There are dozens of websites devoted to “to-do’s” and sample apologies in the event of email errors.
For Law Firms Like Yours, an Apology Simply Isn’t Enough
As we read Verizon report, and contemplated it in the context of Professor Ratnaswamy’s comments, we knew with complete certainty that the Email Oops! simply cannot be tolerated in the legal profession.
Our answer to the Email Oops!? Litera SmartSend™. At Litera, we work tirelessly to provide software solutions that make you more productive without sacrificing a single shred of the protection and security that your firm needs and your clients demand.
What Is Litera SmartSend?
Litera SmartSend is a Microsoft Outlook add-in that both helps reduce the risk of sensitive information being accidentally sent to unintended recipients and increase productivity associated with managing email attachments.
How Does Litera SmartSend Reduce Risk?
• Disables the auto completion of email addresses
• Alerts you when replying to all as a Bcc
• Alerts you when replying to all when there are many recipients
• Alerts you when replying if the email thread is long
• Correctly and consistently mark emails with Attorney-Client Privilege and cc your attorney
How Does Litera SmartSend Increase Productivity?
On one screen, complete multiple tasks, including:
• Rename files that you pull from your computer, shared drive, or DMS before sending as attachments
• Re-arrange multiple files into any order that you like
• Bind, Zip or just print attachments to PDF
• Optional: Clean Metadata