Our standard client support hours are now 8:30 AM EST-8:00 PM EST.
During these hours, all support calls will be routed through the client support team. As an upgrade for an additional fee, the Litéra 24/7 support offering will provide 1st line telephone support (via the dedicated 24/7 support number) from a globally dispersed team of Litéra employees .
This team will collect all relevant information, log the issue in the Litéra Help desk system (LHD). They will provide initial troubleshooting steps, and, in the case of a client’s business critical need, they will call out a Litéra product expert. During weekdays, the 24/7 support will be delivered from a Litéra office. During weekends the 24/7 support team will be on-call.