From create, to check, to collaborate, all customers are backed by our industry-leading Customer Support Team. This team of document experts is available to ensure all phases of your Litera Microsystems-enabled document workflow runs efficiently and quickly. With a customer satisfaction rate of 98%, we take pride in supporting our customers in one of two packages: Standard and Premium.

 

Standard Support:

Receive first-rate product support and assistance with all Litera Microsystems software installations and troubleshooting. If a challenge arises, this team works with you between 8AM – 8PM Eastern U.S. to diagnose the situation, provide guidance toward a solution, and take action.

 

Premium Support:

Take the best support in the industry and make it better with 24/7 availability. Premium Support builds onto the benefits of Standard, delivering white glove service to organizations that require immediate attention to any issue, no matter what time or day it arises.

For more information on our support services,

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What’s great about working with Litera Microsystems is that behind such great technology is an equally effective layer of customer support.
IT Director, Mid-Size Law Firm