From create, to check, to collaborate, all customers are backed by our industry-leading Customer Support Team. This team of document experts is available to ensure all phases of your Litera Microsystems-enabled document workflow runs efficiently and quickly. With a customer satisfaction rate of 98%, we take pride in supporting our customers in one of two packages: Standard and Premium.

 

Standard Support:

Receive first-rate product support and assistance with all Litera Microsystems software installations and troubleshooting. If a challenge arises, this team works with you between 8AM – 8PM Eastern U.S. to diagnose the situation, provide guidance toward a solution, and take action.

 

Premium Support:

Take the best support in the industry and make it better. Premium Support builds upon the benefits of Standard by delivering priority escalation for your most severe issues with 24/7/365 availability. For moderate to minor conditions, our team of experts hold extended hours and deliver quicker response times to address your needs. When documents are being delivered outside of US business hours, having Premium Support at your disposal is mission critical.

  • Immediate Attention: Never wait for the weekend to end or next business day to arrive to fix a major issue. Should anything happen, your request is moved to the front of the queue to be addressed immediately.
  • Exclusive Access: Our experts hold extended hours and deliver quicker response times for Premium Support customers.
  • Mitigate Risk: Like insurance, Premium Support is a safety net for internal resources. Receive peace of mind knowing experts are on-call and ready to help at a moment’s notice.

 

For more information on our support services,

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What’s great about working with Litera Microsystems is that behind such great technology is an equally effective layer of customer support.
IT Director, Mid-Size Law Firm