Today’s entry in the Truer Words were Never Spoken category: “Hitting ‘Send’ on an e-mail sometimes can be a bit daunting for a lawyer. Depending on the contents of the e-mail and its attachments, the e-mail might unintentionally disclose confidential client information or accidentally reveal it to the wrong person.” (John Ratnaswamy, Adjunct Professor of Legal Ethics at the Northwestern University School of Law, American Bar Association publication on Ethics 20/20 and Confidentiality).
Have you ever inadvertently sent a message to the wrong email address? Did you breathe a sigh of relief when you also forgot the (highly confidential) attachment??? How about scrolling to the bottom of the email thread only to find comments that really shouldn’t have been shared?
We’ve all done it. We’re only human, right? Surely, we can minimize the impact of such an error with a simple “Oops!”
Here’s the bad news: an Email Oops! can carry huge consequences in a law firm, where “bet-the-company” information about multiple clients must be accessed and shared every day. If such information is exposed, an apology won’t do.
With the level of risk associated with such human errors, is it enough to educate our lawyers and staff on such the implications of an Oops (the Oops-ications?)? Not if we can protect ourselves without asking people to change how they work or remember lots of extra steps when hurrying to meet client deadlines.
Our answer to the Email Oops!? Litéra Smart Send™.
How many Oops!-es does Litéra Smart Send™ cross off our list????
* Disables the auto completion of email addresses
* Warns when Replying to All when you are a bcc
* Alerts you when the email thread to which you are replying is long
Plus, Litéra Smart Send™ let’s you save time – and, again, avoid errors with our unique attachment manager. Right from Outlook, you can ….
* Rename files you pull from your computer, shared drive, or DMS before sending as attachments
* Re-arrange multiple files into any order you like
* Bind, Zip or just print attachments to PDF
Ready to take the Oops! – and the angst – out of your email? Litéra Smart Send™.
VP of Client Development