Microsoft Azure – This sub-processor hosts multiple solutions for Litera.
- Application Insights - is an analytics processing engine used to track application performance and usage metrics hosted from the United States.
- Litera Secure File Transfer (LSFT) – is a file-sharing tool used to support customers when the provisioning of the service requires the secure transfer of documents between the customer and Litera. This solution is hosted in the UK and US.
Salesforce - Globally recognized CRM used to track and manage customer support requests - hosted in the United States.
Y Meadows - AI-based application that will integrate with Salesforce to determine the intent of the text-based emails (cases being opened by customers) and then direct the cases to the correct queue/support subgroup. This is executed by a series of APIs and web-based automation. Hosted in the United States.
Office 365 - Provides corporate email and collaboration resources. This system will process general business-to-business correspondence. This system will process incoming email customer support requests as part of the communication chain to Salesforce. Hosted in the United States.
Mimecast - industry-recognized mail filter and spam prevention tool. All mail sent and received by Litera’s O365 environment is processed through this system. This system will process incoming email customer support requests as part of the communication chain to Salesforce. Hosted in the United States.
Zoom Contact Center - is used to perform inbound/outbound call routing, intelligent queueing, and call distribution to Litera’s global Support team. Hosted in the United States.
NEW - Intellek – Provides interactive training services on Litera products to customers in the form of videos and other training materials. Hosted in the US.
NEW - Atlassian Suite of Products - Globally recognized issue tracking and product development suite of tools. Located in the United States.