Adoption

Litera's adoption program takes a holistic and inclusive approach by integrating customer feedback, curated strategy plans, updated educational assets, and diverse self-paced eLearning experiences, including: many trainings, while also strategically aligning with customer needs and preferences. This adaptive methodology underscores our commitment to accessible education, ensuring product success across our customer base, and remaining responsive to changing needs. For more information talk to your CSM and visit:

Live Training

Come join us for one or our many live, virtual trainings sessions. Join your colleagues and our expert trainers for a hands-on experience with your selected solutions. Gain the knowledge and expertise necessary to get the most out of your solution. Click here to see our list of scheduled classes or contact Training@litera.com for more information.

Litera eLearning

Self-paced training is an excellent way to get up to speed on our Litera solutions on your own time. Included are knowledge checks along the way to test your learning. If you are interested in obtaining our eLearning files to load into your firm’s LMS, please contact us for more information at Training@litera.com.

Professional Services

Microsoft Office Planning Engagement

Litera's Office Planning Engagement helps prepare you for Office 365. These services focus on education, training, analysis, and configuration, including:

File > Options

Our consultants will review all the Word File>Option settings that are machine-specific and advise you how to best deploy across your entire user population.

Word 365 Training

Our team will train and educate you on the advanced features that make an impact while helping you prepare for Office 365.

PowerPoint Preparedness

We will review existing PowerPoint decks and discuss best practices and potential impacts of Office 365.

Deployment and Configuration

We assist you with the planning, analysis, and testing of the solutions you purchase. Our consultants will guide the configuration and installation of your software and accompanying modules, including integration with document management systems.

If you are using DocXtools, we can also design and configure the Microsoft Word ribbon and backstage view for optimum usability, including:

Inserting, re-arranging, removing, or hiding functionality on the Word ribbon

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Adding native or customized command buttons, groups, and tabs

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Hiding native functionality and replacing or supplementing it with equivalent DocXtools functionality

Intermixing custom macros on the Word ribbon

Inserting non-Microsoft images and icons on the Word ribbon

Editing screen tips and super tips across the Word ribbon

Replacing Word’s convert to .docx feature with the safe DocXtools .doc to .docx functionality


 

Hiding native Word functionality that is inappropriate for business users (including the Publish as Blog Post or Save to Web features)

Customer Care

Our team of document experts will ensure that all phases of your Litera-enabled document workflow runs efficiently and quickly. With a customer retention rate of over 98%, we take pride in supporting our customers in one of two packages: Standard and Premium

Standard (Included)

Receive first-rate product support and assistance with all Litera software installations and troubleshooting. If a challenge arises, this team works with you between 4 am – 8 pm Eastern U.S. to diagnose the situation, provide guidance toward a solution, and act.

Premium (Litera Desktop Server Products Only)

Take the best support in the industry and make it better. Premium Support builds upon the benefits of Standard by delivering priority escalation for your most severe issues with 24/7/365 availability.

Immediate Attention: Never wait for the weekend to end or next business day to arrive to fix a major issue. Should anything happen, your request is moved to the front of the queue to be addressed immediately.

Exclusive Access: Our experts hold extended hours and deliver quicker response times for Premium Support customers.

Premium support available 24/7/365

Kira

Support for Kira is available 24/7/365, and the team can help you resolve any issues or provide guidance.

You can learn more on the Kira Support Portal

DocER

Regardless of your support level, you have access to DocER for emergency document repair. Send us your document and we'll fix it and return it to you typically within two hours, with a report detailing what was wrong with your document and how we repaired it. DocER support is available 12 hours a day.

Email and phone support are available from
4 am – 8 pm ET (9 am – 1 am GMT/BST)
on normal business days (excluding holidays).

What Others Say About Litera Support

"There's an openness to listening to the customer. We are impressed by the level of service, support, and collaboration we receive, and we know we have the people behind the software ready to support us."

K&L Gates
Director of Business Transformation