Reimagining Case and Matter Management: How Top UK Firms are Transforming Legal Service Delivery
As client expectations evolve and operational complexity increases, the ability to deliver efficient, insight-driven legal services has become a strategic imperative. For many UK law firms, the answer lies in modern, cloud-based case and matter management (CMM) solutions that unify workflows, enhance collaboration, and unlock the power of data.
Litera’s Case Management and Matter Management solutions are helping firms across the UK redefine how they manage legal work. From streamlining case handling to enabling real-time reporting and automation, these solutions are empowering firms like Foot Anstey, Irwin Mitchell, Pinsent Masons, and Browne Jacobson to scale innovation, improve client outcomes, and future-proof their operations. Their stories illustrate how the right technology partner can accelerate transformation and deliver measurable value—fast.
Foot Anstey: Embracing a New Way of Working with Litera’s CMM
Foot Anstey, a prominent UK law firm, embarked on a transformative journey to replace its decade-old case management system with Litera’s Case and Matter Management (CMM) solution. In a recent case study, the firm’s head of software and data engineering, Paul Harvey, highlighted how this partnership led to significant improvements in the firm’s engineering team structure, processes, and overall efficiency.
Recognizing that their legacy system was no longer meeting their needs, Foot Anstey sought a modern solution that offered high-quality capabilities, customization options, and seamless integration with their existing Microsoft-heavy tech stack. Litera’s CMM provided the perfect fit, combining out-of-the-box capabilities with the flexibility to tailor modules to the firm’s specific processes.
The implementation strategy involved a phased rollout, starting with departments that relied the least on the legacy system and gradually moving to those that would benefit the most from the new CMM. This approach allowed the firm to focus on training and onboarding each team effectively, resulting in a smoother and faster implementation process.
With 17 out of Foot Anstey’s 24 departments now using the CMM system, feedback has been overwhelmingly positive. Users find the workflow engine intuitive and efficient, allowing for task automation and integration with other applications. Foot Anstey remains committed to continuously improving the system, with a product development roadmap that includes automating additional tasks, integrating new functionalities, and leveraging Power BI for data insights.
Irwin Mitchell: Scaling Client-Centric Legal Services with Litera’s Case and Matter Management
Irwin Mitchell, one of the UK’s most prominent law firms with 15 offices nationwide and international reach through First Law International, is redefining client service through its adoption of Litera’s cloud-based CMM solution. Known for blending legal expertise with empathy, the firm recognized that to scale its client-first strategy, it needed a digital platform that could match its ambition for innovation, agility, and growth. By partnering with Litera, Irwin Mitchell is now equipped to deliver more efficient, collaborative, and insight-driven legal services.
The implementation of Case and Matter Management is a cornerstone of Irwin Mitchell’s broader technology strategy. It empowers legal teams with a 360-degree view of client relationships, streamlines collaboration across departments, and enhances decision-making through data-driven insights. Clients benefit from 24/7 access to services via online portals, accelerating outcomes and deepening engagement. As Garry Dowdle, CIO at Irwin Mitchell, explains, the platform “will enable us to make our processes more efficient, support our teams to more easily collaborate around clients' needs and give us a greater insight into our relationships – allowing us to provide more value to our clients.”
What sets this transformation apart is the strategic alignment between Irwin Mitchell and Litera’s technology vision. The platform’s native integration with Microsoft 365 and its adaptability to Irwin Mitchell’s agile workflows made it the ideal choice. Dowdle emphasizes the importance of trust and shared vision in the partnership, noting that “[Litera's CMM] will empower us to stay one step ahead in realising our aspiration of delivering extraordinary experiences.” With a phased rollout underway, Irwin Mitchell joins a growing cohort of leading firms leveraging Litera’s CMM to future-proof their operations and elevate client service.
Pinsent Masons: Accelerating Litigation Strategy with Data-Driven Case Management
Pinsent Masons, a UK Top 15 law firm renowned for its innovation across Europe and Asia, has partnered with Litera to elevate its client service delivery through a powerful, data-driven Case Management solution. With a focus on enabling lawyers to work more efficiently and compliantly, the firm selected Litera’s platform for its automation capabilities, advanced analytics, and real-time dashboard reporting. The solution empowers Pinsent Masons to deliver faster, more strategic outcomes for clients while maintaining the highest standards of compliance and service excellence.
A standout feature of the implementation was its speed and adaptability. Thanks to Litera’s low-code/no-code configuration tools and seamless integration with Microsoft 365, the platform was deployed in just six weeks. This rapid rollout enabled the firm to immediately benefit from real-time matter tracking, automated workflows, and strategic insights—all tailored to support both individual and mass litigation cases. As Jacob Hay, Litigation Associate, noted, the platform’s legal-ready content allowed the team to focus entirely on enhancing matter delivery, while Kirsty Russell, Client Solutions Manager, credited the success to strong collaboration and scope management.
Looking ahead, Pinsent Masons sees Litera’s Matter Management solution as a cornerstone of its litigation strategy and broader innovation agenda. The firm is already exploring new use cases to extend the platform’s value, particularly in the area of mass actions. As Joanne Gilles, Partner and Co-Head of Litigation, Regulatory and Tax, shared, “Peppermint Case Management will be key in how we manage large and complex legal matters with our clients.” With Litera’s technology at the core, Pinsent Masons is well-positioned to continue delivering transformative legal services at scale.
Browne Jacobson: Unifying Legal Workflows with Microsoft-Integrated Case and Matter Management
Browne Jacobson, a top 50 UK and Ireland law firm with a strong reputation for social impact and legal excellence, has partnered with Litera to power the next phase of its digital transformation. With over 1,200 professionals and a presence across seven offices, the firm identified the need for a unified Case and Matter Management platform to streamline operations and enhance client service. The goal: to provide every team member with a single, intuitive workspace that integrates seamlessly with the Microsoft 365 tools they already use—eliminating context switching and enabling smarter, faster work.
Following a comprehensive market review, Browne Jacobson selected Litera’s platform for its flexibility, user-friendly design, and rapid deployment capabilities. Built on the Microsoft Power Platform, the solution aligns with the firm’s broader technology strategy and positions them to take full advantage of emerging AI tools like Microsoft Copilot. With out-of-the-box accelerators and tailored configurations, the platform will support real-time collaboration, automate routine processes, and deliver actionable insights—empowering teams to focus on delivering exceptional client outcomes.
As Abby Ewen, Technology and Operations Director at Browne Jacobson, explains, “We chose Peppermint’s Case and Matter Management solution because it puts us in the best position to enhance how we serve our clients today, and to embrace the opportunities of the future.” With a shared commitment to innovation and client success, the partnership between Browne Jacobson and Litera is set to unlock new levels of efficiency, agility, and strategic growth.
Ready to Modernize Case and Matter Management? Litera Is Leading the Way
As these leading firms demonstrate, Litera’s CMM solution is more than just a platform—it’s a catalyst for change. Whether it’s enabling a 360-degree view of client relationships, reducing administrative overhead through automation, or supporting agile, AI-ready workflows, Litera is helping law firms across the UK deliver smarter, faster, and more client-focused legal services.
If your firm is ready to modernize matter management and unlock new levels of efficiency and insight, we’d love to show you how. Request a demo today and discover how Litera can help you transform the way your teams work—and the way your clients experience legal service.
