Kira Maintains a 55 NPS—A Testament to Customer Loyalty and Satisfaction
Since launching our user-focused Net Promoter Score (NPS) program, Kira has consistently earned positive feedback. Kira has maintained an average NPS of 55 during the last twelve months, placing it firmly in the second highest category (“Excellent”) on Bain & Company’s NPS scale. In legal technology, where user expectations and stakes are high, this level of consistent loyalty by the lawyers and legal professionals working in the Kira application is exceptional and conveys a powerful signal: Kira is delivering real value, time and time again.
What Is NPS?
Net Promoter Score is a widely used customer experience metric designed to gauge a customer's likelihood of recommending a product or service to others. NPS is calculated by asking one simple question:
“On a scale of 0–10, how likely are you to recommend Kira to others?”
Respondents are grouped into:
- Promoters (9–10): Loyal enthusiasts who keep buying and refer others.
- Passives (7–8): Satisfied but unenthusiastic customers.
- Detractors (0–6): Unhappy customers who could damage your brand through negative word of mouth.
The final NPS score is the percentage of Promoters minus the percentage of Detractors. The score can range from -100 to +100.
How Does Kira Stack Up?
With an average score of 55 since May 2024, Kira’s performance is well above average in the B2B SaaS industry, which includes legal technology and has an average NPS of 36.
Kira’s score is based on 619 user responses, well above the average in terms of response rate reliability. With hundreds of data points collected, our results represent a statistically significant and trustworthy measure of user sentiment. Further, Kira’s NPS survey is done directly in the Kira application, ensuring that only actual users respond as they are doing their work. This gives a true sense of the experience of lawyers and legal professionals that use Kira to deliver for their clients.
Why Legal Teams Trust Kira
Kira’s consistently high NPS comes down to powerful technology, intuitive workflows, and a thorough understanding of what legal professionals need to accelerate deals without compromising on quality.
Kira is powered by Litera AI+, combining the legal industry’s most trusted machine learning models with cutting-edge Generative AI (GenAI) capabilities. The result is contract reviews that are smarter, faster, and more accurate.
Bryan Smith, Litera’s Director of Product for Kira, adds:
“Kira’s technology is thoroughly tested and trained by a team of legal knowledge engineers who are lawyers that have worked at the world's top firms. This unique expertise allows us to deeply understand our users' challenges and ensures that we deliver real value to legal teams.”
Whether you’re conducting due diligence, evaluating contractual obligations, or preparing summaries, Kira delivers instant, actionable insights that are trusted by the world’s top law firms.
Key features include:
- Chat with Kira – Ask questions about a document and receive comprehensive answers with linked citations so you can trust what you're reviewing.
- Smart Summaries – Instantly summarize clauses or entire documents for easy inclusion in diligence reports and other client deliverables.
- Rapid Clause Analysis – Quickly view, compare, organize, and summarize clauses by the way they are drafted, including the degree of similarity.
- Adaptive Workflow Tools – Easily manage high-volume diligence and contract reviews with seamless collaboration.
As Bill Garcia, Chief Practice Innovation Officer at Thompson Hine LLP, puts it:
“We are incredibly excited about our continued partnership with Litera and the integration of Kira Smart Summaries with an OpenAI model. This innovative solution allows us to better serve our clients by expanding our robust, cost-effective contract review process while maintaining enhanced data security.”
With more than 90% accuracy, over 400,000 documents analyzed monthly, and up to 90% time savings, it’s no surprise that 66,000+ users continue to trust Kira to power their contract review and analysis work. Kira continues to be the market leader for contract review and analysis and is trusted by nearly 60% of the Am Law 100 and over 70% of the top 50 Global 200 law firms by revenue.
The 2025 Strategic Knowledge and Innovation Legal Leaders Summit (SKILLS) AI use case survey tells the story of how the largest and most innovative law firms trust Kira.
Legaltech Hub also recognized Kira as the unrivaled leader in due diligence contract review solutions in its recent Competitive Analysis.
To all our users who took time to share feedback: thank you. Your trust, enthusiasm, and honest input help us shape Kira’s future—and raise the bar for excellence in legal tech.
If you’d like to witness the power of Kira firsthand, schedule a demo with our experts here.
