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Real-World Impact: How AI Agents Accelerate Legal Innovation
Time: 3:30 PM
Location: Room 405.2
Speaker: Adam Ryan, Chief Product Officer, Litera
Speaker: Stephen Wan, VP Strategic Partnerships, LexisNexis
Speaker: Kyle Poe, VP Legal Innovation & Strategy, Legora
Speaker: Steven Abrahams, Head of Product - Copilot Ecosystems, Microsoft
AI agents are rapidly reshaping legal work—but their performance hinges on the strength of a firm’s data foundation. When DMS platforms, LLMs, and agentic tools operate seamlessly, legal teams gain faster insights, stronger governance, and dramatically more efficient workflows. This session brings together leading ecosystem players to show how firms are already deploying AI agents for measurable results.
Discussion topics include:
- How DMS, LLMs, and AI agents integrate to drive accuracy and speed
- Why metadata enrichment and information governance are essential for reliable AI
- Real use cases showing AI agents transforming day-to-day legal work
- Reducing data movement while increasing security and performance
- Collaboration models across DMS providers, AI platforms, and law firms
Redefining Client Service in the AI Age
Time: 2 PM
Location: Room 405.2
Moderator: Jody Glidden, CEO and Founder of Postilize
Panelist: Rachel Merrick Maggs, Vice President of Strategic Growth & Marketing Chief of Staff, Litera
Panelist: Chanley Howell, Partner, Foley & Lardner LLP
Panelist: Jonathan Clemente, Director of Clients and Industries, Duane Morris
Panelist: Bob Robertson, CMO at Jackson Lewis
As technology reshapes how legal work is delivered, the true competitive edge now lies in the quality of client experience. This session explores how law firms can use AI to elevate—not erode—the human element that clients value most. From responsiveness and transparency to predictive insights and tailored solutions, the next era of client service will blend empathy with efficiency.
Discussion topics include:
- Using AI tools to enhance responsiveness, accuracy, and personalization in client service
- Balancing automation with authentic relationship-building
- Training and incentivizing teams to deliver consistent client value in a tech-driven environment
- Turning superior service into a measurable business advantage