Subprocessors for Clocktimizer Cloud Product
End Userlane - Virtual assistant software that provides in-application guidance for end users. Hosted in Frankfurt, Germany.
SendGrid by Twilio - Email service (can be switched off and the Software can use Customer's SMTP service). Hosted in United States.
Salesforce - Globally recognized CRM used to track and manage customer support requests hosted in the United States.
Azure – Managed web and database service (production environment hosting). Hosted - depended on the Customer. Locations provided are US East & US East 2, US West & US West 2, EU West & EU North and Canada Central & Canada East.
Y Meadows - AI-based application that will integrate with Salesforce to determine the intent of the text-based emails (cases being opened by customers) and then direct the cases to the correct queue/support subgroup. This is executed by a series of APIs and web-based automations. Hosted in the United States.
Office 365 - Provides corporate email and collaboration resources. This system will process general business to business correspondence. This system will process incoming email customer support requests as part of the communication chain to Salesforce. Hosted in the United States.
Mimecast - industry recognized mail filter and spam prevention tool. All mail sent and received by Litera’s O365 environment is processed through this system. This system will process incoming email customer support requests as part of the communication chain to Salesforce. Hosted in the United States.
Zoom Contact Center - is used to perform inbound/outbound call routing, intelligent queueing, and call distribution to Litera’s global Support team. Hosted in the United States.
