Subprocessors for Litera 0365 - Cloud
Microsoft Azure - hosting of the comparison sub-application and database - hosted in the same geographic region chosen by the Customer for their cloud product. This application provides users, within the cloud application, a document comparison service identifying changes between versions and then present them back to the user in a web interface.
Microsoft Application Insights - Telemetry processor that provides insight into how users interact with the application. Located at United States.
Salesforce - Globally recognized CRM used to track and manage customer support request. Located at United States.
Jira - Globally recognized issue tracking and product development suite of tools. Located at US East (N. Virginia), US West (Oregon), Asia Pacific (Singapore), Asia Pacific (Sydney) and Europe (Ireland)
Litera License Server - Authorization service that verifies the customer has an active software subscription. Located in UK, US and Australia).
Y Meadows - AI-based application that will integrate with Salesforce to determine the intent of the text-based emails (cases being opened by customers) and then direct the cases to the correct queue/support subgroup. This is executed by a series of APIs and web-based automations. Hosted in the United States.
Office 365 - Provides corporate email and collaboration resources. This system will process general business to business correspondence. This system will process incoming email customer support requests as part of the communication chain to Salesforce. Hosted in the United States.
Mimecast - industry recognized mail filter and spam prevention tool. All mail sent and received by Litera’s O365 environment is processed through this system. This system will process incoming email customer support requests as part of the communication chain to Salesforce. Hosted in the United States
Zoom Contact Center - is used to perform inbound/outbound call routing, intelligent queueing, and call distribution to Litera’s global Support team. Hosted in the United States.
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