Subprocessors for Litera Drafting Cloud products
Microsoft Azure - hosting of the comparison sub-application and database - hosted in the same geographic region chosen by the Customer for their cloud product. This application provides users, within the cloud application, a document comparison service identifying changes between versions and then present them back to the user in a web interface.
Microsoft Application Insights - Telemetry processor that provides insight into how users interact with the application. Located at United States.
Salesforce - Globally recognized CRM used to track and manage customer support request. Located at United States.
Litera License Server - Authorization service that verifies the customer has an active software subscription. Located in UK, US and Australia).
Y Meadows - AI-based application that will integrate with Salesforce to determine the intent of the text-based emails (cases being opened by customers) and then direct the cases to the correct queue/support subgroup. This is executed by a series of APIs and web-based automations. Hosted in the United States.
Office 365 - Provides corporate email and collaboration resources. This system will process general business to business correspondence. This system will process incoming email customer support requests as part of the communication chain to Salesforce. Hosted in the United States.
Mimecast - industry recognized mail filter and spam prevention tool. All mail sent and received by Litera’s O365 environment is processed through this system. This system will process incoming email customer support requests as part of the communication chain to Salesforce. Hosted in the United States.
Additionally, for Compare-as-a-Service Software, Litera needs to use the below APIs to connect with the users to provide the Software:
a. iManage integration/LiMES - hosted in Azure. Located in US, Canada, UK, EU, Germany, Singapore and Australia.
b. NetDocuments integration - hosted in Azure. Located in US, Canada, UK, EU, Germany, Singapore and Australia.
c. Google Workspace integration - hosted in Azure. Located in US, Canada, UK, EU, Germany, Singapore and Australia.
d. Litera Compare O365 application - hosted in Azure. Located in US, Canada, UK, EU, Germany, Singapore and Australia.
Zoom Contact Center - is used to perform inbound/outbound call routing, intelligent queueing, and call distribution to Litera’s global Support team. Hosted in the United States.
NEW - Intellek – Provides interactive training services on Litera products to customers in the form of videos and other training materials. Hosted in the US.
NEW - Atlassian Suite of Products - Globally recognized issue tracking and product development suite of tools. Located in the United States.
NEW - Pendo - Analytics processor that provides insight into how users interact with the application, in app notification, training, and user sentiment. Located at United States.
NEW - NewRelic - It is a third-party logging platform that Litera uses for ingesting, parsing, querying, and performing analytics on Service application and infrastructure logs (“Logs”). These Logs are then used for debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. The data is processed in the United States.