Subprocessors for Prosperoware on-premises product
Salesforce - Globally recognized CRM used to track and manage customer support requests hosted in the United States.
Zendesk – Support infrastructure. Located in United States.
Romu Software Services – Development, support, and consulting services. Located in India.
Mojica Consultores de Negocios, S.A. de C.V. - Development, support and consulting services. Located in Mexico.
Office 365 - Provides corporate email and collaboration resources. This system will process general business to business correspondence. This system will process incoming email customer support requests as part of the communication chain to Salesforce. Hosted in the United States.
Mimecast - industry recognized mail filter and spam prevention tool. All mail sent and received by Litera’s O365 environment is processed through this system. This system will process incoming email customer support requests as part of the communication chain to Salesforce. Hosted in the United States.
Y Meadows - AI-based application that will integrate with Salesforce to determine the intent of the text-based emails (cases being opened by customers) and then direct the cases to the correct queue/support subgroup. This is executed by a series of APIs and web-based automations. Hosted in USA.
Zoom Contact Center - is used to perform inbound/outbound call routing, intelligent queueing, and call distribution to Litera’s global Support team. Hosted in the United States.
