As soon as you become a customer, you are connected with a Litera expert to help you meet and, hopefully, exceed your expectations. You are also backed by our industry-leading Customer Support Team who ensures that an expert is on hand, should you run into any challenges.
Regardless of your support level, you have access to DocER for emergency document repair. Send us your document and we’ll fix it and return it to you typically within two hours, with a report detailing what was wrong with your document and how we repaired it.
DocER support available 12 hours a day
Email and phone support are available from
8 a.m. – 8 p.m. ET (1 p.m.-1 a.m. GMT/BST)
on Monday – Friday.
What Others Say About Litera Support
Litera Goes Above and Beyond
"There's an openness to listening to the customer. We are impressed by the level of service, support, and collaboration we receive, and we know we have the people behind the software ready to support us."
We assist you with the planning, analysis, and testing of the solutions you purchase. Our consultants will guide the configuration and installation of your software and accompanying modules, including integration with document management systems.
If you are using DocXtools, we can also design and configure the Microsoft Word ribbon and backstage view for optimum usability, including:
It’s important that you recognize the full benefit of your Litera solutions, measured through a positive return on investment. We provide a team of Adoption Specialists that take a consultative approach when identifying trends, and help direct engagement and re-engagement campaigns as needed for continuous learning.